Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Lohos Interiors. We are committed to delivering our premium ergonomic seating solutions safely and efficiently to your workspace. The following terms and conditions constitute our official Shipping Policy for all orders placed within the United States.

1. Shipment Processing Time

We understand that you are eager to upgrade your seating experience. Therefore, all orders are processed within 1–3 business days (excluding weekends and major holidays) after we receive your order confirmation.

You will receive another notification via email once your order has officially shipped. Please note that if we experience a high volume of orders, shipments may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you immediately via email.

2. Shipping Rates & Delivery Estimates

To provide a seamless shopping experience for our customers, we are proud to offer Free Standard Shipping on all orders shipped to addresses within the contiguous United States.

• Shipping Destination: Contiguous United States (Lower 48 states)

• Shipping Cost: $0.00 (Free Standard Shipping)

• Estimated Delivery Time: 3–7 business days after the package leaves our warehouse facility.

Please note: Delivery delays can occasionally occur due to unforeseen courier volume peaks or severe weather conditions. We partner with reliable domestic carriers to minimize any potential disruptions.

3. Shipment Confirmation & Order Tracking

Once your package is handed over to the carrier, we will immediately send you a shipment confirmation email containing your official tracking number(s). The tracking number will become active and trackable within 24–48 hours. You can easily track the status of your modern office chairs directly on our website via our Track Order page or through the carrier’s portal.

4. Customs, Duties, and Taxes

Lohos Interiors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.). For all standard consumer orders shipped within our primary domestic target markets, standard state sales taxes will be calculated and clearly displayed at checkout if applicable.

5. Damages & Lost Packages

We take great pride in the build quality and packaging of our products. However, if your order arrives damaged, please contact our dedicated customer support team within 48 hours of delivery at support@lohosinteriors.com or call us at +1 (240) 521-1835.

Please save all packaging materials and damaged goods before filing a claim, and provide our team with clear photographs of the damage so that we can arrange an immediate replacement or solution for you.

6. Missing or Incorrect Delivery Addresses

We are only able to ship to the verified address provided at checkout. Please ensure your shipping details are fully accurate. Lohos Interiors is not liable for orders that are lost or misdelivered due to incorrect address information supplied by the buyer. If you notice an error in your shipping details, please contact us immediately before the shipment notification is issued.

7. Contact Our Support Team

If you have any further questions or require specific assistance regarding the transit of your package, please reach out to us during our normal operating hours:

• Brand Support: Lohos Interiors

• Email Contact: support@lohosinteriors.com

• Phone Contact: +1 (240) 521-1835

• Mailing Address: Room 102, Shuimu Maker Center, Leigongjian Industrial Park, Jing\’an County, Yichun City, Jiangxi Province

• Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM