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FAQ

Frequently Asked Questions

Welcome to the Lohos Interiors Support Center. Below, we have compiled answers to the most common questions our customers ask about our premium ergonomic seating solutions, shipping protocols, payment safety, and return procedures. If you cannot find the answer you looking for, please feel free to reach out to us directly.

đŸ“Ļ Shipping & Delivery

Q1: Do you offer free shipping within the United States?

A: Yes, we are proud to offer 100% Free Standard Shipping on all orders shipped directly to addresses within the contiguous United States (the lower 48 states). There are no hidden handling fees or surprise surcharges at checkout.

Q2: What is your order processing and transit timeline?

A: We understand you are excited to upgrade your seating environment.

  • Order Processing Time: All orders are verified, packaged, and handed over to our couriers within 1–3 business days (excluding weekends and major holidays).

  • Transit Time: Once shipped, your package will typically arrive at your doorstep within 3–7 business days via reliable domestic carriers.

Q3: How can I track my package?

A: Once your package leaves our warehouse facility, we will immediately send you a shipment confirmation email containing your official tracking number. You can use this number to check the real-time status of your delivery directly on our website via our Track Order page.

đŸ’ŗ Payments & Billing

Q4: What methods of payment do you accept?

A: To ensure a secure and reliable financial checkout experience for our customers, we accept payments exclusively through:

  • Visa

  • Mastercard

Please note: We do not accept cash on delivery (COD), personal checks, bank transfers, or unverified third-party processing channels at this time.

Q5: Is my personal and credit card information secure?

A: Absolutely. Your transactional safety is our highest priority. We utilize industry-standard Secure Sockets Layer (SSL) encryption technology to secure your data during transmission. Furthermore, we process all card data through PCI-DSS compliant payment gateways, meaning we never view, store, or retain your full credit card numbers on our servers.

↩ī¸ Returns & Refunds

Q6: What is your return policy?

A: We want you to love your seating experience. We back our collection with a 30-Day Risk-Free Return Policy. You have exactly 30 calendar days from the date your item was delivered to request an authorized return or exchange.

Q7: Are return shipping costs covered by the brand?

A: That depends on the specific reason for the return:

  • Defective or Damaged Items: If your chair arrives broken or damaged during transit, Lohos Interiors will fully cover the return shipping costs by providing a pre-paid label.

  • Customer Remorse / Personal Reasons: If you decide to return a product because you changed your mind, ordered the wrong color, or preferred a different style, the customer will be responsible for covering the return shipping costs.

Q8: How long does it take to receive my refund?

A: Once your return package arrives at our quality inspection facility, we will review it and notify you via email. Once approved, the refund will be immediately issued back to your original payment method (Visa or Mastercard). It typically takes 5–7 business days for your financial institution to post the transaction to your statement.

📞 Corporate Support

Q9: What are your standard operational customer support hours?

A: Our dedicated customer service team is available to assist you during the following hours:

  • Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM

  • Please note: Our offices are closed on weekends and major U.S. holidays.

Q10: How can I contact your customer support team?

A: We are always here to help you solve workspace layout and postural comfort concerns. You can reach out to us using any of the official corporate contact methods listed below:

  • Brand Name: Lohos Interiors

  • Support Email: support@lohosinteriors.com

  • Support Phone: +1 (240) 521-1835

  • Corporate Address: Room 102, Shuimu Maker Center, Leigongjian Industrial Park, Jing\’an County, Yichun City, Jiangxi Province