Refund & Returns Policy

At Lohos Interiors, we want you to be completely satisfied with your premium seating purchase. If for any reason you are not entirely happy with your order, we are here to help. We offer a transparent, straightforward 30-Day Risk-Free Return Policy for all customers within the United States.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to request a return or an exchange. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria For Returns

To be eligible for a return, we kindly ask that you ensure the following conditions are met:

The product must be in the same condition that you received it (unwashed, undamaged, and free from signs of heavy usage).
The product must be in its original packaging, including all structural components, screws, tools, and manuals that were included.
You must provide the receipt, invoice, or official order number as proof of purchase from our store.

3. How To Initiate A Return

To start a return or exchange process, please follow our streamlined steps below:

Contact our customer support team directly at support@lohosinteriors.com with your order number and the reason for the return.
If your return request is approved, our team will send you a pre-paid return shipping label along with detailed instructions on how and where to send your package.
Please do not send your modern office chairs back to the manufacturer or the original warehouse address without contacting us first; packages sent without prior authorization will not be processed.

4. Return Shipping Costs

Defective or Damaged Products: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), Lohos Interiors will fully bear the cost of return shipping. We will provide you with a pre-paid shipping label at no cost to you.
Customer Remorse / Personal Reasons: If you wish to return a product due to personal preferences (e.g., you changed your mind, the color doesn’t match your decor, or you ordered the wrong model), the customer will be responsible for paying the return shipping costs.

5. Refund Processing Timeline

Once your return package is received at our facility and inspected by our quality control team, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Visa or Mastercard) within 5–7 business days. Please note that your banking institution or credit card issuer may require additional processing time to post the transaction to your account.

6. Exchanges

We only replace items if they arrive defective, broken, or damaged during transit. If you need to exchange an item for the exact same model, please send an email to support@lohosinteriors.com to coordinate the exchange process.

7. Contact Our Support Team

For any questions, concerns, or clarifications regarding our refund and returns process, please do not hesitate to contact us during our standard business hours:

Brand Support: Lohos Interiors
Email Contact: support@lohosinteriors.com
Phone Contact: +1 (240) 521-1835
Mailing Address: Room 102, Shuimu Maker Center, Leigongjian Industrial Park, Jing\’an County, Yichun City, Jiangxi Province
Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM

Refund & Returns Policy